What is Engagement?

Oct 1, 2023

Engagement is measured by an individual’s level of commitment and connection to an organization, including to sustainability targets and actions. This starts with understanding what matters to your stakeholders and having the stakeholders understand your organization’s core values and purpose. Successful engagement programs will encompass both of the above, combining employees’ values with the company’s goals.

The Importance of Sustainability

There are a growing number of reasons your organization should focus on sustainability engagement. These include the following:

  • Stakeholder Management: Satisfy your tenants’ evolving needs, attract a new consumer base, and mitigate risk.
  • Financial Benefits: Seek and implement high-return, low-risk opportunities. Integrating sustainability into business operations attracts and retains customers and investors.
  • Brand Value: Sustainability can aid in pursuing environmental awards and certifications, and increase brand value and market share.
  • Protecting our Future: Ensure a positive and sustainable future and support the health and wellbeing of one another, as well as future generations.

Sustainable Engagement Checklist

We know that as property managers, you work hard to run your buildings efficiently. Equally as important, you need to engage and educate your key stakeholders in using the systems you have set up effectively.

Consider if your organization is implementing the following:

  • Are we conducting sustainability education and campaigns for our stakeholders, including staff, contractors, and tenants?
  • Is sustainability regularly discussed through internal and external communications channels?
  • Are we communicating the latest industry best practices to our stakeholders?
  • Is there an internal green team or champions program?
  • Are there systems in place for stakeholders to share ideas or deliver sustainable innovations?
  • Do we have metrics in place to determine the success of our sustainability engagement?

Key Sustainability Campaigns

While every day should have a focus on sustainability, there are many well-recognized sustainability campaigns celebrated across Canada that you should be aware of. Here are our top three:

  • Circular Economy Month — October 1st to 31st, 2023
    This is Canada’s public awareness month dedicated to educating and engaging Canadians on building a circular economy and reducing waste.
  • Earth Month — April 1st to 30th, 2024
    Earth Month is an opportunity to critically examine our relationships with the natural environment and each other.
  • Canadian Environment Week — June 3rd to 9th, 2024
    Recognized by the Government of Canada, Canadian Environment Week celebrates Canada’s unique environmental achievements and issues.

Featured Case Study: QuadReal Earth Month

In April 2023, QuadReal Property Group partnered with CD SONTER to implement a campaign to raise awareness about the single-use plastic issue and help individuals visualize the collective impact of the single-use plastics we generate daily. Learn more.

CD SONTER Engagement Services

At CD SONTER, we engage occupants through meaningful, thought-provoking sustainability events that leave a lasting impact. We aim to educate and motivate tenants and increase participation in your property’s sustainability programming. Our events encourage conversation around current environmental challenges and solutions.

Ranging from sustainability-themed training sessions to large-scale custom events, our team of experienced engagement professionals can provide tailored solutions to engage tenants, staff, and visitors at your property.

We are proud to offer the following services:

  • Lobby Events
  • Art Installations
  • Newsletters and Infographics
  • Workshops and Lunch and Learns
  • Virtual Gamification
  • Digital and In-Person Educational Campaigns
  • Tenant Surveys
  • More!

Visit our website to learn more about CD SONTER’s services.

Next Steps

Reach out to learn more about how we can support your organization’s sustainability journey.

Supporters of the Following Organizations

As a leader in our industry, CD Sonter’s specialty is bringing to life positive change in the property management world. We partner with properties to deliver results, move their business forward and help our clients shine as champions of sustainability.

-Louis Dodaro, Managing Director, CD Sonter Ltd.

Building certifications and awards improve and enhance marketability, occupant recruitment, retention rates, and relations with the community. Our Awards & Certifications Team is a group of overachievers, and we pride ourselves on always delivering exceptional results. Our above and beyond services make the process as easy as possible for our clients so they can accomplish their goals in the areas that matter most – sustainability, occupant health and wellness, and overall excellence in building performance.

-Nichole Bonner, Director, Sustainability Services

“You can't manage what you don’t measure” – that’s what a waste audit provides to a business. Our systematic, objective and industry leading methodology has helped our clients set true performance targets, improve waste management practices and uncover cost saving opportunities.

-Michael Su, Director, Sustainability Services

Occupant buy-in and participation are some of the most critical factors in the success of your site’s sustainability programming. It’s important to engage employees and tenants in a meaningful way - building a culture of trust and allowing them to feel a sense of ownership in your property’s performance.

-Gillian Hrycko, Manager, Occupant Engagement Services

As independent consultants we are in a unique position to be able to provide impartial assessments of the waste and recycling systems, assisting our clients to develop efficient and successful waste management strategies.

-Joseph Smillie, Technical Director, Sustainability Services